OMFWSA Status:	Non-exempt
Employment Status:	Part-time
Hours:	20 hours per week with option for less hours during school breaks including summer.
Work Schedule:	Program facilitation: 3-5 programs per month (typically 4-5 hours per week of on-site work). Programs typically happen Tuesday, Wednesday and Thursday evenings; Friday and Saturday mornings; and Sunday afternoons. Program schedules are set 6 months in advance. Remote work: The remaining hours are work from home. 15 hours a week Monday to Friday from 9:00 am to 2:00 pm. You must have childcare arrangements if you have children in the home.
Location:	You will be expected to travel to program locations throughout Cuyahoga and Lorain County as needed. Commute time is paid and mileage is reimbursed.
Reports To:	Executive Director
Pay Rate:	$18/hr starting wage. 3 weeks of paid time off annually. 3% 401K contribution.

Overview and Distinguishing Job Characteristics

The program assistant needs to be an empathetic, caring team player who can cooperatively work with diverse staff and program participants while maintaining a professional image for the organization.

As CFK is a small non-profit, all paid staff’s job duties can vary in scope, demand, schedule, and location. Successful employees must be adaptable and willing to assist with a variety of duties even when they fall outside their regular job duties and schedule.

A high school diploma is required and a successful candidate must have experience with working with the public. This position would report to the Executive Director.

Primary Job Responsibilities

1. On-site coordinator for Music Therapy & More held across Cuyahoga County and Lorain County.

2. On-site assistant for Speaker Events, Share and Support, Consults, Workshops or other programs held across Cuyahoga County and Lorain County.

3. Connect new and existing families to resources that could be beneficial to them.

4. Assists in distributing seasonal fliers to schools, professional offices, and other facilities. This would take place during the day when these facilities are open. This may require explaining about the awareness kits to the schools/daycares and encouraging their participation.

5. Attends various networking events and presents information about Connecting for Kids clearly and accurately. .

6. Along with other staff, maintains CFK inventory, orders new materials as needed and mails items to families.

Secondary Job Duties:

1. Assists with any CFK program or event that needs additional staffing levels.

2. Serves as a substitute for other staff members at programs including occasionally in child care room.

3. All other duties as assigned.

Essential Duties and Responsibilities

To perform this position successfully, an individual must be able to satisfactorily perform each essential duty listed below, with or without reasonable accommodation:

• Punctuality and Attendance - Maintains regular and punctual attendance for all scheduled programs/events.
• Flexibility – Amenability to changes in the scheduling of programs, which may occur during weekday evenings, Saturdays and during the weekday.
• Cooperation – Works cooperatively with co-workers, families, children, and CFK administration.
• Compassion and Sensitivity - Consistently provides compassionate, sensitive emotional support to children and their caregivers. Exercises tolerance and respect in serving a demographically and socioeconomically diverse population of families.
• Maintaining Professional Boundaries – Many of our member families are in the throes of emerging or new diagnoses, or they are struggling with their child’s difficult behaviors. They will often look to CFK staff for information, and they may invest a disproportionately high degree of reliance on their feedback—even when we may not be experts in the subject area, or in their particular child’s struggles. This remains the case, even when we have people in our own lives with similar diagnoses or challenges. CFK staff must remain especially mindful to avoid providing professional advice, or even adopting a role that is similar to how we might counsel a friend. We must maintain a role where we are sensitive and show empathy to their struggles—but we avoid responses that could offend, mislead, or misdirect them.
• Discretion and Confidentiality – Absent circumstances creating obligations of mandatory reporting under the law, maintains families’ confidentiality and privacy, abstaining from gossip or sensationalism, and refraining from discussing confidential or private activity occurring within the programs.
• Strong Attention to Detail- Reporting on program statistics is critical to ensuring foundation and donor support for programs. Data entry and reporting must be made with a high level of accuracy. Ensures all written work product is free from substantive, mathematical, grammatical, and spelling errors.
• Alertness - Must be alert and awake at all times during programming, attending to the safety and security of all participants, and mindful of the potential for participants’ potential for quick acts of aggression, wandering, or elopement.
• Keeps Informed About CFK Resources – Knowledgeable about CFK professional programs and resources; actively learns about new CFK professional programs in order to keep parents informed.
• Communication – Effectively assists families, staff and volunteers of all demographic and socioeconomic backgrounds including families with limited knowledge of English.
• Community Liaison – Acts as a liaison between CFK and the community, by attending expos and fairs, and other events on behalf of CFK. Maintains a professional image on behalf of the organization.
• Policy Compliance – Responsible for following CFK’s employee handbook and policies.
• Timekeeping Precision – Given the limited and set budgets of the program, completes all work within projected timeframes; accurately and completely records hours worked. Timely submits records of hours worked for payroll.
• Self- motivated – The majority of the work will be done in your home without direct supervision Must timely and accurately complete assignments.
• Transportation Requirements –On approximately 7-10 occasions each year, this employee must promptly and personally deliver seasonal fliers or awareness campaign materials to a significant number of schools and professionals across Northeast Ohio. The employee must have or arrange for reliable transportation to conduct this function, and conduct this task in a safe manner.
• Transporting Flier Bundles – Distribution of seasonal fliers three times annually requires transporting a bundle of fliers averaging 20-25 pounds from our central location to your vehicle; and then delivering a small percentage of these bundles from your vehicle into each individual school/office on the distribution list.

Qualifications

• Minimum High School Diploma.
• Experience (personal or professional) with children with developmental or mental health concerns.
• Familiarity with social media required, especially Facebook and Instagram.
• Excellent knowledge of word processing tools, spreadsheets and presentations (Google Documents, MS Office Word, Excel, PowerPoint, etc.)
• Working knowledge of office equipment, computer hardware and peripheral devices, including viewer mode for presentations.
• Basic understanding of databases.
• Good command of English, both oral and written, and strong customer service skills.
• Excellent attention to detail.
• Meet the essential requirements for the position, with or without reasonable accommodation.

Work Environment

This position’s primary work environment entails serving members of the public who may be unfamiliar with or anxious about their child’s development; they may be confused about what to do, and they may have extensive questions or concerns. As a result, they may be agitated, stressed, impolite, or unreasonable; yet CFK expects its employees to consistently provide courteous services in return. Participants in our programming may wear heavy perfumes, be eating strong-smelling food, present with inadequate hygiene, or present other environmental concerns for those with airborne allergies or other olfactory sensitivities. To be successful in this position, an individual must be able to work effectively throughout these changing dynamics and demands.

Additionally, this employee will travel to and inside a vast array of school, community, and professional buildings to interact with its staff, and encounter all the conditions of each of their respective work environments.

The annual fundraisers are held in venues that serve alcoholic beverages to guests and we often serve coffee and our programs held at libraries. This employee must be willing to work while these beverages are being served to participants.

This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position, who will be required to follow instructions and perform any duties required by the employee’s supervisor or designee.